Problem solving by E-Mail
For problems with our products after purchase, within the guarantee period or afterwards, please contact us by e-mail: info@swisslas.ch
Many problems can be solved directly by email.
Return of equipment for repair in Switzerland
Return of equipment for repair in Switzerland
If the problem can not be solved by e-mail, you can send us your device for repair.
Be sure to observe the following points, which must be complied with:
The address for the return must be exactly as follows:
Gueller AG
Taegerhardring 7
5436 Wuerenlos
Switzerland
- Please specify for customs clearance the customs tariff number 9013.2000.
- Write an error description as accurate as possible and attach it to the package.
- The device must be well packaged and protected from transport damage. It is best to use the original packaging.
- The shipping costs are at your expense and ensure sufficient transport insurance.
Return of equipment for repair to Germany
Customers from the EU have the possibility to send the device to our service center in Germany.
Thus, shipping costs can be saved and the device does not have to be cleared again.
Our service staff will be pleased to provide you with further information on how to proceed.
